Wrapsit by LeisureEase, LLC customer support policies
Thank you for purchasing Wrapsit™ slipcover crate by LeisureEase, LLC. We pride ourselves in producing high quality products that make your leisure time easier and more enjoyable. However, we are aware that sometimes problems do arise.
Let's get you taken care of!
In order to make the return process as easy as possible, please follow the steps below.
Returns must be:
- returned within 60 days from the original purchase date
- accompanied by the original invoice
- accompanied by the Refund and Exchange Form included with your Wrapsit purchase
- lightly used and in good condition UNLESS it is an exchange due to manufacturing defect or damage resulting from shipping
Returns will not be accepted if item:
- is soiled by animal bodily fluids and solids (i.e. urine, feces, vomit, etc.)
- shows typical wear and tear
- indicates unreasonable use
- is damaged by accidents and/or neglect (i.e. pet damage from chewing/digging)
Your refund request will be processed in 5-7 business days and, if accepted according to the above conditions, a credit will automatically be applied to your credit card or original method of payment. Please note, once we submit a refund to your credit card company or bank, there may be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts.
NOTE: Buyer is responsible for all shipping fees (*except for product exchange replacement as below). Original shipping fees are non-refundable.
LeisureEase, LLC will only exchange items due to manufacturing defects such as:
- poor craftsmanship
- defective hardware and materials
- damage during shipping
Your exchange will be processed in 5-7 business days and, if accepted according to the above conditions, *a new unit will be shipped to you at no cost. The time it may take for the exchanged product to reach you can vary according to where you live.
NOTE: Buyer is responsible for all shipping fees (except for product exchange replacement as above*). Original shipping fees are non-refundable.
Item(s) being returned that have met the above conditions should be shipped to:
Attn: Wrapsit Returns
1211 Sailer Circle
Cape Girardeau, MO 63701
Please be sure to send your items back with a shipping carrier that provides tracking. LeisureEase, LLC cannot be held responsible for packages that are lost without tracking.