FAQ

Wrapsit was designed for the traditional style of scissor-legged folding chair and functions best with that style of chair (below).  You can also find a listing here of some of the chairs we use and how we rank them for fit and function with Wrapsit.

If you still have questions about whether or not your chair will work, email us at info@wrapsit.com. Attach photos of the front and back of your chair and include the measurement of your seat as shown below.

Only you know the crating temperament of your pet. Wrapsit is not intended for long term or unsupervised crating, but rather about giving pets their own safe haven near you and the fun.

The size of crate is dependent on the size of chair Wrapsit is installed on. The maximum sized chair with a 23" seat will offer nearly 5 cubic feet of area or 21.5" sq. x 18"H. This will generally allow for a small dog around 12" at the shoulder or 16" to the top of the head.  As the photo suggests, sometimes it is the pet making the decision... we have certainly been surprised.

After your order has been fulfilled and your shipping label has been created, a tracking code will automatically be sent to you via Facebook Messenger (if applicable) and by email. You can then use that code to track exactly where your order stands.

We're really easy to reach and typically respond within an hour of receiving any message (during Central Time hours, 8:00AM to 11:59PM). Click the "Message Us" button in the bottom right corner of our website to directly send us a message over Facebook Messenger. There is also a form on our contact page here.  Alternatively, you can also message us via email at, info@wrapsit.com.

Thank you for purchasing Wrapsit™ slipcover crate by LeisureEase, LLC. We pride ourselves in producing high quality products that make your leisure time easier and more enjoyable. However, we are aware that sometimes problems do arise.

Let's get you taken care of!

In order to make the return process as easy as possible, please follow the steps below.

 Returns must be:

• returned within 60 days from the original purchase date
• accompanied by the original invoice
• accompanied by the Refund and Exchange Form included with your Wrapsit purchase 
• lightly used and in good condition UNLESS it is an exchange due to manufacturing defect or damage resulting from shipping 

Returns will not be accepted if item:

• is soiled by animal bodily fluids and solids (i.e. urine, feces, vomit, etc.)
• shows typical wear and tear 
• indicates unreasonable use
• is damaged by accidents and/or neglect (i.e. pet damage from chewing/digging)

Refunds 

Your refund request will be processed in 5-7 business days and, if accepted according to the above conditions, a credit will automatically be applied to your credit card or original method of payment. Please note, once we submit a refund to your credit card company or bank, there may be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts.

NOTE: Buyer is responsible for all shipping fees (*except for product exchange replacement as below). Original shipping fees are non-refundable.

Exchanges 

LeisureEase, LLC will only exchange items due to manufacturing defects such as:

• poor craftsmanship
• defective hardware and materials
• damage during shipping 

Your exchange will be processed in 5-7 business days and, if accepted according to the above conditions, *a new unit will be shipped to you at no cost. The time it may take for the exchanged product to reach you can vary according to where you live.

NOTE:  Buyer is responsible for all shipping fees (*except for product exchange replacement). Original shipping fees are non-refundable.

Shipping Instructions

Item(s) being returned that have met the above conditions should be shipped to:

LeisureEase, LLC
Attn: Wrapsit Returns
1211 Sailer Circle
Cape Girardeau, MO 63701

Please be sure to send your items back with a shipping carrier that provides tracking. LeisureEase, LLC cannot be held responsible for packages that are lost without tracking.